SHIPPING POLICY

1. Company Information

Legal Entity Name: Truviska Pharmaceutical Private Limited
Registered Office: B-808, Titanium Square, Thaltej Cross Road, Sarkhej-Gandhinagar Highway, Thaltej, Ahmedabad, Gujarat – 380054, India
Website: www.dermaviska.com
Customer Support Email: dermaviskaconnect@gmail.com
Customer Support Number: +91 97250 22666
Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)

2. Shipping Coverage

Dermaviska currently ships only within India. We do not offer international shipping at this time. Orders requesting delivery outside India will not be accepted.

3. Serviceable Locations

We strive to deliver across most serviceable PIN codes in India through our trusted logistics partners. Delivery availability depends upon courier service availability, remote location accessibility, government restrictions, natural disasters, and operational feasibility.

4. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation. Processing includes order verification, payment confirmation, inventory allocation, quality inspection, secure packaging, and courier handover.

5. Delivery Timeline

The standard delivery timeline is approximately: 3–4 working days.

Actual delivery may vary depending on delivery location, courier partner performance, weather conditions, local restrictions, and transit disruptions.

6. Shipping Charges

Shipping charges are calculated based on delivery destination, weight and dimensions, courier availability, and applicable logistics charges. Shipping charges generally range from ₹49 to ₹199 per order.

7. Free Shipping

Dermaviska may offer free shipping promotions from time to time based on minimum order value, product category, or promotional campaigns.

8. Order Confirmation

Once an order is successfully placed, customers will receive order confirmation via email, SMS, or WhatsApp message with payment and item details.

9. Shipment Tracking

Once your order has been dispatched, a tracking number and shipment link will be shared via email or SMS to track real-time delivery status.

10. Delivery Attempts

Courier partners generally make up to three delivery attempts before returning the parcel to our warehouse.

11. Address Accuracy

Customers are responsible for providing complete and accurate shipping details. Dermaviska is not liable for delivery failures caused by inaccurate details.

12. Delivery Delays

While we strive to deliver on schedule, delays caused by weather conditions, curfews, natural disasters, or transportation strikes are beyond our control.

13. Packaging

All clinical formulations are securely packaged using protective materials to prevent leakage and transit damage.

14. Inspection at Delivery

Customers should inspect the package upon delivery. If tampered or damaged, please take photographs and notify support within 24 hours.

15. Missing or Damaged Items

If you receive a damaged, leaking, or wrong product, notify us within 24 hours of delivery by emailing dermaviskaconnect@gmail.com or calling +91 97250 22666.

16. Risk and Ownership

Risk of loss and ownership of products pass to the customer upon delivery at the address specified during checkout.

17. Contact Us

For any shipping queries, please contact: