CANCELLATION POLICY
Learn how to modify or cancel your Dermaviska order prior to laboratory packaging and express courier handoff.
1. Self-Service Cancellation Window
Orders may be cancelled free of charge within 2 hours of placing the order, provided they have not entered processing or dispatch.
- Log in to your authenticated Customer Dashboard.
- Locate your order under Order History and click "Cancel Order".
- Receive 100% instant refund or wallet credit upon confirmation.
2. Post-Dispatch Cancellation
Once an AWB tracking code has been generated or the order has been dispatched, it cannot be cancelled online via dashboard. You may refuse parcel delivery upon courier arrival. Refunds will be processed once returned to warehouse.
3. Address & Contact Rerouting
If you need to update your shipping address or phone number, please contact customer support within 2 hours of order placement at dermaviskaconnect@gmail.com with your order reference code (DV-).
4. Refund Timeline for Cancelled Orders
Prepaid orders cancelled prior to dispatch will receive full refunds to the original payment source within 7–10 business days.
5. Contact Support
For urgent order cancellation or modification assistance, contact: