RETURNS & REFUND POLICY
Welcome to Dermaviska, owned and operated by Truviska Pharmaceutical Private Limited ("Company", "Dermaviska", "we", "our", or "us").
At Dermaviska, customer satisfaction is our priority. We are committed to delivering high-quality skincare and cosmetic products that meet stringent quality standards. This Returns, Replacement & Refund Policy explains the circumstances under which returns, replacements, and refunds may be requested.
By placing an order on www.dermaviska.com, you agree to this Policy.
1. Applicability
This Policy applies to all purchases made through the official Dermaviska website. Products purchased through third-party marketplaces or resellers must be returned or claimed directly through the respective seller.
2. Nature of Products
Dermaviska offers skincare, cosmetic, and personal care formulations for external use. Due to hygiene, safety, and product integrity considerations, not all products are eligible for return once opened.
3. Return Eligibility
A return request may be considered under the following circumstances:
- Damaged or leaking product received upon delivery.
- Incorrect product or missing item delivered.
- Defective product due to verified manufacturing issues.
- Expired product received upon delivery.
4. Request Timeline
Customers must raise a return or replacement request within 7 calendar days from the date of delivery.
5. Mandatory Evidence
To process your claim, please provide Order Number, clear photographs of the product & shipping label, and an unboxing video showing the damaged or missing item.
6. Non-Eligible Products
Opened, used, or tampered products, items without proof of purchase, or products damaged after delivery are generally not eligible for return.
7. Allergy & Skin Reactions
Dermaviska recommends conducting a patch test before first use. Returns will generally not be provided solely because a product does not suit an individual's skin type.
8. Damaged & Incorrect Items
If a product arrives damaged or incorrect, notify support within 24 hours of delivery with photos and unboxing proof for instant replacement dispatch.
9. Replacement Policy
Dermaviska prioritizes 1-to-1 replacement of verified damaged or incorrect items subject to product stock availability.
10. Refund Processing & Timeline
If a replacement is unavailable, approved refunds will be credited back to your original payment method within 7–10 business days.
11. Contact Us
For return, replacement, or refund assistance, contact:
Dermaviska Customer Support
Owned by: Truviska Pharmaceutical Private Limited
Email: dermaviskaconnect@gmail.com
Phone: +91 97250 22666
Registered Office: B-808, Titanium Square, Thaltej Cross Road, SG Highway, Ahmedabad, Gujarat – 380054, India